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Welcome to Invercargill Cremations

At Invercargill Cremations, we offer a simple, affordable, and dignified cremation service for those who prefer a straightforward approach. Our direct cremation option provides a respectful farewell without the cost or formality of a traditional funeral. We take care of all the essential arrangements, ensuring a smooth and compassionate process.

Simple Online Arrangements

Arranging a cremation with us is easy. Simply complete the form below, make a secure online payment, and we’ll take care of the rest. Once we receive your details, we’ll contact you to organize the transfer of your loved one into our care.

Please note: We specialize in direct cremations and do not offer traditional funeral services, embalming, or viewings.

Learn more

Our Service includes:

Arranging a cremation with us is easy. Simply complete the form below, make a secure online payment, and we’ll take care of the rest. Once we receive your details, we’ll contact you to organize the transfer of your loved one into our care.

Please note: We specialize in direct cremations and do not offer traditional funeral services, embalming, or viewings.

  • Transport – Collection from the place of death within 30 km of Invercargill
  • Cremation Casket – A simple, dignified casket
  • Cremation – Scheduled Monday to Friday at an arranged time.
  • Paperwork & Registration – Completion of all medical documentation and registration with Births, Deaths, and Marriages, including one original death certificate.
  • Ashes Return – Ashes provided in a standard urn, available for collection or delivery.

Cost: From $3,500.00

Additional Fees May Apply for:

  • Transport beyond 30 km or outside regular hours.
  • Larger caskets, if required (we’ll discuss any additional costs with you).
  • Medical professional attendance at a private residence or rest home.

Optional Extras (Available at an Additional Cost):

  • Newspaper death notices.
  • Ash interment or scattering arrangements.
  • A selection of alternative urns.

For more information or to begin the process, please fill out our online form. Our team is here to support you every step of the way.

Invercargill Cremations Icon

Arrange Cremation Services Online

To begin, please complete the form below and proceed with your payment online. Once submitted, we will contact you to finalize the necessary arrangements and provide guidance throughout the process.
Your Details
Deceased’s Information
Children’s Details
Parents Details
Spouse's Details (If applicable)
Previous Spouse(s) (If applicable)
Spouse #1
Spouse #2
Additional Previous Spouses
Executor / Next of Kin Details
Billing Information
Agreement & Payment
Payment Information

Alternatively, you may deposit payment via internet banking. Please use the deceased’s surname as a reference.

Invercargill Cremations
Account Number: 12-3195-0017059-00
(please use surname as reference)

If you require any assistance, please do not hesitate to contact us.

Privacy Policy

Invercargill Cremations Ltd values your privacy and is dedicated to safeguarding the personal information we collect and receive. As mandated by the New Zealand  Privacy Act 1993, we adhere strictly to the guidelines set forth to protect your personal data. This policy outlines our approach to collecting, using, disclosing, and managing your personal information, and details how you can access and amend your information, or lodge a complaint regarding a breach of privacy. This policy does not supersede any other legal obligations we have.

Collection of Personal Information

In line with the Act, Invercargill Cremations is obligated to collect personal information. This collection is primarily direct from you or as you have authorized. The information we hold may include your name, address, contact numbers, email addresses, and other details necessary to provide our services effectively. Any personal data input into our database is secure and will be used or disclosed solely for service provision, as permitted by you. In instances where personal information is withheld or disclosure is not authorized by you, it may impact our ability to deliver services at our standard level of excellence. Methods of collection include, but are not limited to, direct submission, conversations with you or your representatives, public sources, and legal requirements. Upon collecting your personal information, we commit to:

• Clearly stating the purpose of collection

• Informing you about potential third-party disclosures

• Guiding you on how to access, correct your personal information, and how to file privacy complaints

Sensitive information will only be collected when it is crucial for our primary operations, and we ensure options for anonymous interactions where possible.

Cookies and Analytics

Our website uses cookies to enhance user experience. You can customize your browser settings to decline cookies or to alert you when they are being used. However, this might affect the website’s functionality. We also utilize Google Analytics for demographic and interest reporting, with further information available directly from Google.

Use and Disclosure of Personal Information

The personal information we collect may be used to:

• Deliver our products and services

• Process payments

• Inform you of updates or new offerings

• Support our service providers in delivering services to you

• Enhance and develop our product and service range

• Maintain and update our operational infrastructure

• Market additional products and services to you

This information may be shared with third-party organizations such as IT service providers, legal and financial advisors, and regulatory bodies as required by law.

Opting Out

You retain the right to opt-out of receiving communications from us at any point by contacting us via mail to PO Box 632, Invercargill 9810, email to office@invercargillcremations.co.nz or telephone 021 386 296.

Unsolicited Information

Any unsolicited personal information received will be evaluated. If deemed not necessary for our service provision, it will be securely destroyed or de-identified. Quality and Security of Personal Information We strive to ensure the personal information we manage is accurate, complete, and current. However, this is largely dependent on the information provided by you. We encourage timely updates to your personal information to help us maintain its accuracy. To safeguard your personal information, we take comprehensive measures against misuse, loss, and unauthorized access. This privacy policy reflects our commitment to protect your personal information while providing you with the highest level of service. Your privacy is paramount to us at Invercargill Cremations.

• Let us know if there are any errors in your personal information so we can update your profile

Security of Personal Information

We take reasonable steps to protect your personal information we hold from misuse, loss, unauthorised access, modification or disclosure. If you become aware of any security breach, please contact Invercargill Cremations as soon as possible. We will take reasonable steps to destroy or permanently remove anything that could identify you from personal information if it is no longer needed for any purpose for which the information may be used or disclosed. Invercargill Cremations is not responsible for the privacy or security of third-party websites that you access via links on the Invercargill Cremations website.

Access to Personal Information

You can access your personal information that we hold, except as provided for in the Act. To obtain access to your personal information please email office@invercargillcremations.co.nz requesting your personal information and confirming your identity and we will provide it to you. We reserve the right to charge a reasonable fee for the provision of this information. If we refuse your request, or if we refuse to give you access in the manner you requested, Invercargill Cremations policy is to provide you with written confirmation of the reasons for our refusal and the available complaint process. You can find out more information about your rights, including processes for making complaints regarding privacy matters, at the website for the Office of the Privacy Commissioner www.privacy.org.nz

Complaints

If you have a complaint about how Invercargill Cremations has collected, stored or used your personal information, please contact us. We will endeavour to respond within five business days. If your complaint is unable to be resolved within five business days, Invercargill Cremations will advise you in writing including letting you know when we expect to provide our response. Please contact Invercargill Cremations if you have any queries about the personal information that Invercargill Cremations holds about you or the way we use or disclose that personal information. Our contact details are set out below.

Contact Us

Phone: 021 386 296
Postal Address: PO Box 632, Invercargill, 9810
Email: office@invercargillcremations.co.nz
Website: www.invercargillcremations.co.nz

Funeral Authority Form

Terms and Conditions

Crematorium means the Invercargill City Council crematorium situated at Hawthorndale, Invercargill.

Customer means the customer named in this Agreement and if more than one then their liability shall be split equally across the debt and includes the term “you”.

Deceased means the deceased person named in this Agreement.

Services means all services, advice and attendances provided by Invercargill Cremations.

Invercargill Cremations means Invercargill Cremations ltd terms “we”, “us” or “our”.

1.0 Acceptance:

1.1 By signing this Agreement (this includes electronic signing) the Customer agrees to the terms of this Agreement. 

2.0 Services:

2.1 Invercargill Cremations agrees to provide the Services outlined in the quotation provided within the agreed timeframe. 

2.2 Payment for the Services must be received by Invercargill Cremations prior to commencement of the Services. Unless otherwise arranged. 

2.3 We shall provide our Services in accordance with current industry standard, skill and diligence and will endeavour to keep you informed of any issues that may arise. 

2.4 We shall be under no liability whatsoever to you for any indirect and/or consequential and/or expense suffered by you arising out of a breach by us of these terms and conditions, alternatively our liability shall be limited to damages, which shall not exceed the price of the Services. 

3.0 Privacy Policy:

3.1 You authorise us to collect personal information about you and the Deceased and that we will share that information with The Funeral Trust, relevant regulatory authorities, and others who assist us to provide its services including to recover fees and costs. 

Use that information to provide the Services; and comply with our obligations under the Privacy Act 2020 [and as set out in our privacy policy 

www.invercargillcremations.co.nz

You have a right of access to any information collected and to request corrections. 

4.0 Return of Ashes:

4.1 The ashes of the Deceased must be collected within three (3) days of cremation. You have to collect them from Invercargill Cremations. You must acknowledge this at time of engaging our services

4.2 If the ashes of the Deceased have not been claimed within one (1) month then the ashes of the Deceased may be scattered at an appropriate site. A registered letter will be sent to the last known address of the Customer prior to scattering. We accept no liability to the Customer should there be no response to the registered letter. 

5.0 Force Majeure:

5.1 Neither party will be liable for any loss or damage or delay, act or omission, or failure by it under this agreement which is caused by any circumstances beyond the reasonable control of that party (including without limitation, any act of God, act or regulation of any governmental authority, war or national emergency, accident, epidemic, pandemic, fire, riot, strike, lock-out or other form of industrial action) provided that: 

(a) We will endeavour to communicate such delay with you; and 

(b) We will use our best endeavours to complete our obligations pursuant to this Agreement. 

6.0 Disputes:

6.1 Any disputes arising out of this Agreement will be resolved in accordance with this clause. 

(a) If you have a problem with the services provided you must first contact us and advise us of the issue. If we are at fault we will endeavour to fix the issue as soon as possible. 

(b) If we cannot resolve the issue together then you will be free to utilise the complaints process of the Funeral Directors Association of New Zealand or through the courts. 

As Executor/Authorised person/s I/we confirm that:

I/we have received a copy of this Funeral Services Authority Agreement and acknowledge the content has been explained to me/us.